Contact information
CONTACT INFORMATION
If you have any questions about your order, shipping, returns, refunds, warranty, or our products, please contact the Cozyora® customer support team.
support@cozyora.com
CUSTOMER SUPPORT HOURS
Monday to Friday
9:00 AM – 5:00 PM
Please allow 1–2 business days for our support team to respond.
WHEN CONTACTING US
To help us assist you more quickly, please include:
- Your full name
- Your order number
- The email address used to place your order
- A clear description of your question or issue
- Photos or videos if your product arrived damaged, defective, or incorrect
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or has already shipped.
RETURNS AND REFUNDS
Before returning an item, please contact us at support@cozyora.com to request return authorization and receive the correct return instructions.
Please do not send products back without contacting us first.
BUSINESS INFORMATION
Cozyora® is operated by HT Global LLC.
Customer Support Email:
support@cozyora.com
Website:
https://thecozyora.com
Cozyora®