Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Cozyora®. Throughout the website, the terms “we,” “us,” and “our” refer to Cozyora®.
Cozyora® offers this website, including all information, tools, products, and services available through this website, to you conditioned upon your acceptance of these Terms of Service.
By visiting our website, browsing our content, or purchasing a product from us, you agree to be bound by these Terms of Service, including any additional policies referenced or linked on this website.
These Terms of Service apply to all website users, including browsers, customers, vendors, and contributors of content.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not access the website or use our services.
Any new features, products, or tools added to the website will also be subject to these Terms of Service.
We reserve the right to update or change these Terms of Service by posting revisions on this page. Your continued use of the website after any changes are published constitutes acceptance of those changes.
SECTION 1 — ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given permission for a minor under your supervision to use this website.
You may not use our products, website, or services for any illegal, unauthorized, or fraudulent purpose.
You must not violate any applicable laws while using this website, including intellectual property and copyright laws.
You must not transmit viruses, malicious code, worms, or other harmful material through the website.
A breach of these Terms of Service may result in the immediate termination of your access to our services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that information you submit through the website, excluding payment information, may be transferred across different networks and adapted to meet technical requirements.
Payment and credit card information is encrypted during transmission through the payment provider.
You may not reproduce, copy, sell, resell, duplicate, or exploit any part of the website, service, product content, or access to the service without our written permission.
Headings used in these Terms of Service are included for convenience and do not limit or otherwise affect these terms.
SECTION 3 — ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on this website is accurate, complete, and current.
However, information on the website may occasionally contain typographical errors, inaccuracies, omissions, or outdated details relating to product descriptions, pricing, promotions, availability, shipping, or other matters.
The information provided on this website is for general informational purposes and should not be relied upon as the sole basis for making decisions without reviewing the relevant product details and policies.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.
SECTION 4 — PRODUCT INFORMATION
We make reasonable efforts to display product colors, dimensions, features, and images as accurately as possible.
However, the appearance of products may vary depending on:
- Screen settings
- Lighting conditions
- Manufacturing updates
- Measurement methods
- Minor production variations
We cannot guarantee that your device will display product colors or details perfectly accurately.
Product descriptions may be updated from time to time without prior notice.
Products are intended for personal household use unless otherwise stated.
SECTION 5 — HEALTH AND WELLNESS DISCLAIMER
Cozyora® products are intended for general comfort, relaxation, and wellness purposes only.
Information provided on this website is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.
The Cozyora® Thera Pillow is not a substitute for professional medical care, physical therapy, diagnosis, or treatment.
Results and individual experiences may vary.
You should consult a qualified healthcare professional before using the product if you:
- Have an existing medical condition
- Have recently undergone surgery
- Have a neck, spine, nerve, or circulation condition
- Are pregnant
- Use an implanted medical device
- Experience persistent, severe, or unexplained pain
- Have been advised to avoid heat, vibration, massage, or traction
Stop using the product and seek appropriate medical advice if you experience unusual pain, numbness, dizziness, skin irritation, or worsening discomfort.
Always follow the instructions included with the product.
Do not fall asleep while using the product unless the product instructions specifically state that overnight use is permitted.
SECTION 6 — PRICES AND PAYMENTS
All prices displayed on the website are shown in the currency indicated at checkout.
Prices, promotions, discounts, and product availability may change at any time without prior notice.
We reserve the right to:
- Modify product prices
- End promotions
- Limit quantities
- Refuse or cancel orders
- Correct pricing or promotional errors
Payment must be completed using one of the payment methods available at checkout.
By submitting payment information, you confirm that:
- The information is accurate
- You are authorized to use the selected payment method
- You authorize the applicable charges for your order
Taxes, duties, or additional charges may apply where required by law and will be displayed at checkout when applicable.
SECTION 7 — ORDERS AND ORDER ACCEPTANCE
Submitting an order does not guarantee that the order has been accepted.
We reserve the right to refuse, limit, or cancel an order for reasons including:
- Suspected fraud
- Payment authorization failure
- Incorrect pricing
- Product unavailability
- Shipping restrictions
- Incorrect customer information
- Unusually large or repeated orders
If we cancel an order after payment has been received, we will issue a refund to the original payment method.
You agree to provide current, complete, and accurate billing, shipping, and contact information.
You are responsible for reviewing your order details before completing your purchase.
SECTION 8 — ORDER CHANGES AND CANCELLATIONS
Order changes and cancellations may only be possible before an order enters processing or shipment.
To request a change or cancellation, contact us as soon as possible at:
support@cozyora.com
We cannot guarantee that an order can be changed or canceled after it has entered processing, fulfillment, or shipment.
If an order has already shipped, it will be handled according to our Return & Refund Policy.
SECTION 9 — SHIPPING AND DELIVERY
Orders are generally processed within 1–3 business days.
After processing, estimated delivery within the United States is 5–7 business days.
The total estimated delivery time is approximately 6–10 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed.
Shipping may be affected by:
- Carrier delays
- Severe weather
- Public holidays
- High order volume
- Incorrect address information
- Events outside our reasonable control
Customers are responsible for providing a complete and accurate shipping address.
Please review our Shipping Policy for full information regarding tracking, delivery, damaged shipments, incorrect addresses, and missing packages.
SECTION 10 — RETURNS, REFUNDS, AND WARRANTY
Return requests may be submitted within 30 days of delivery, subject to the eligibility requirements in our Return & Refund Policy.
Products must generally be returned:
- In their original condition
- With all accessories and components
- With the original packaging where reasonably possible
- Free from damage caused by misuse
- After receiving return authorization
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.
Damaged, defective, incomplete, or incorrect items should be reported within 7 days of delivery.
Approved refunds are issued to the original payment method.
The Cozyora® Thera Pillow includes a 90-day limited warranty against manufacturing defects, beginning on the date of delivery.
Please review our Return & Refund Policy for complete conditions, exclusions, and return instructions.
SECTION 11 — PERSONAL INFORMATION
The submission and handling of personal information through the website are governed by our Privacy Policy.
By using this website, you acknowledge that your information may be processed as described in that policy.
You are responsible for ensuring that the personal information you provide is accurate and current.
SECTION 12 — THIRD-PARTY TOOLS AND SERVICES
We may provide access to third-party tools, applications, payment processors, shipping carriers, review platforms, or other services.
These third-party services may be provided without direct control or oversight by Cozyora®.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
We are not responsible for losses caused solely by third-party services outside our reasonable control.
You should review the applicable third-party terms before using those services.
SECTION 13 — THIRD-PARTY LINKS
Certain content, products, or services available through our website may contain links to third-party websites.
We are not responsible for examining or evaluating the accuracy, security, content, or practices of third-party websites.
Accessing third-party websites is at your own discretion and risk.
Any complaints or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 14 — CUSTOMER COMMENTS, REVIEWS, AND SUBMISSIONS
If you submit a product review, comment, photograph, video, suggestion, testimonial, or other content, you grant Cozyora® permission to use, reproduce, edit, publish, translate, display, and distribute that content for business and promotional purposes, subject to applicable law.
You confirm that your submitted content:
- Is truthful and based on your genuine experience
- Does not violate another person’s rights
- Does not contain unlawful, abusive, defamatory, or misleading material
- Does not contain malicious software or harmful code
- Does not impersonate another person
We may remove content that violates these terms or is otherwise inappropriate.
We are not required to publish every review or submission.
SECTION 15 — PROHIBITED USES
You may not use the website or its content:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To harass, abuse, threaten, or discriminate against others
- To submit false or misleading information
- To upload malicious code
- To collect personal information without authorization
- To spam, phish, scrape, crawl, or interfere with the website
- To bypass security features
- To place fraudulent orders
- To impersonate another person or organization
- To resell content or services without permission
We reserve the right to suspend or terminate access for prohibited conduct.
SECTION 16 — INTELLECTUAL PROPERTY
All website content, including text, branding, logos, graphics, product photographs, videos, designs, icons, and written materials, is owned by or licensed to Cozyora®, unless otherwise stated.
This content is protected by applicable intellectual property laws.
You may view and use the website for personal, non-commercial shopping purposes.
You may not copy, reproduce, distribute, modify, sell, publish, or commercially exploit our content without prior written permission.
SECTION 17 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, the website may contain errors or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery estimates
- Product availability
We reserve the right to correct such errors, update information, or cancel affected orders at any time, including after an order has been submitted.
If an order is canceled due to an error after payment has been collected, the applicable amount will be refunded to the original payment method.
SECTION 18 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted
- The website will always be error-free
- Every product will meet every individual preference
- Results from product use will be identical for every customer
Nothing in these Terms of Service excludes consumer rights that cannot legally be excluded.
Any product warranty is limited to the warranty expressly described on the website or in our Return & Refund Policy.
SECTION 19 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Cozyora® and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website, products, or services.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent allowed by applicable law.
Nothing in these terms limits liability where such limitation is prohibited by law.
SECTION 20 — INDEMNIFICATION
You agree to indemnify and hold Cozyora® harmless from claims, losses, liabilities, or reasonable expenses arising from:
- Your violation of these Terms of Service
- Your violation of applicable law
- Your infringement of another party’s rights
- Fraudulent or unauthorized activity conducted through your account
This section applies only to the extent permitted by applicable law.
SECTION 21 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain valid and enforceable.
The invalid provision will be limited or modified only to the extent necessary to comply with applicable law.
SECTION 22 — TERMINATION
These Terms of Service remain effective unless terminated by you or by Cozyora®.
You may stop using the website at any time.
We may suspend or terminate access if we reasonably believe that you have violated these terms, applicable law, or the rights of others.
Any obligations and liabilities incurred before termination will survive termination where applicable.
SECTION 23 — ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other published store policies, constitute the agreement between you and Cozyora® regarding your use of the website and purchase of products.
Any failure by us to enforce a provision does not constitute a waiver of that provision.
SECTION 24 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or services will be governed by the laws applicable to the jurisdiction in which Cozyora® is legally established, together with any mandatory consumer-protection laws that apply to the customer.
SECTION 25 — CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will always be posted on this page.
Changes take effect when published unless otherwise stated.
Your continued use of the website after changes are posted constitutes acceptance of the revised terms.
SECTION 26 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
support@cozyora.com
Cozyora®