Shipping policy

SHIPPING POLICY

Thank you for shopping with Cozyora®. We are committed to making your shopping experience simple, secure, and transparent.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

SHIPPING TIME

After your order has been processed, estimated delivery within the United States is 5–7 business days.

The total estimated time from placing your order to delivery is approximately 6–10 business days.

Please note that shipping times are estimates and may be affected by carrier delays, severe weather, high order volume, public holidays, or other circumstances outside our control.

SHIPPING COST

We offer free standard shipping on eligible orders within the United States.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the shipping carrier receives your package.

INCORRECT SHIPPING INFORMATION

Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible at support@cozyora.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

DELIVERED BUT NOT RECEIVED

If your tracking information shows that your order was delivered but you cannot locate it, please:

1. Check around your property and delivery area.
2. Ask household members or neighbors.
3. Contact the shipping carrier directly.
4. Contact our support team if you still need assistance.

Cozyora® is not responsible for packages confirmed as delivered to the address provided at checkout. However, our support team will do its best to assist you.

LOST, DAMAGED, OR INCOMPLETE ORDERS

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery.

Include the following information:

- Your order number
- A description of the issue
- Clear photos or videos of the product and packaging

We will review your request and provide an appropriate solution where applicable.

SHIPPING DELAYS

Occasional delays may occur due to carrier disruptions, severe weather, peak shopping seasons, public holidays, or other events beyond our control.

If your tracking information has not updated for an extended period, please contact us so we can investigate.

MULTIPLE PACKAGES

Some orders may be shipped in separate packages depending on product availability and fulfillment location.

You may receive more than one tracking number.

CONTACT US

For shipping-related questions, please contact us at:

support@cozyora.com

Cozyora®