Refund policy
RETURN & REFUND POLICY
Thank you for shopping with Cozyora®. We want you to feel confident when placing your order. Please review our return and refund policy below.
30-DAY RETURN PERIOD
We accept return requests within 30 days of the date your order is delivered.
To qualify for a return, the product must be:
- In its original condition
- Clean and free from damage caused by misuse
- Returned with all included accessories, manuals, and original packaging
- Accompanied by proof of purchase or an order number
Products showing excessive wear, accidental damage, unauthorized modifications, or damage caused by improper use may not qualify for a refund.
HOW TO REQUEST A RETURN
Before returning any product, please contact our customer support team at:
support@cozyora.com
Please include:
- Your full name
- Your order number
- The reason for your return
- Photos or videos of the product if it is damaged or defective
Our team will review your request and provide return instructions and the appropriate return address.
Please do not send a product back without receiving return authorization from us. Unauthorized returns may not be accepted or refunded.
RETURN SHIPPING
Customers are responsible for return shipping costs when returning an item because of:
- A change of mind
- Ordering the wrong product
- Entering incorrect order information
- Personal preference
Original shipping charges and return shipping costs are non-refundable.
If the item arrives damaged, defective, or incorrect, Cozyora® will review the issue and provide an appropriate solution. Depending on the situation, we may offer a replacement, refund, or prepaid return instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.
Please provide:
- Your order number
- A clear description of the issue
- Photos or videos showing the product, packaging, and shipping label
Do not discard the product or packaging until our support team has completed its review.
NON-RETURNABLE ITEMS
We may be unable to accept returns for:
- Products returned more than 30 days after delivery
- Products damaged through misuse, neglect, or improper handling
- Products with missing components or accessories
- Products modified or repaired without authorization
- Products returned without prior approval
- Gift cards
- Items marked as final sale, where clearly stated before purchase
For hygiene reasons, products returned with visible signs of heavy use, stains, odors, hair, or other contamination may be rejected.
REFUNDS
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, credit card provider, or payment service.
Cozyora® cannot issue a refund to a different payment method.
PARTIAL REFUNDS
In certain situations, only a partial refund may be approved, including when:
- The product is returned with signs of use or damage
- Original packaging, accessories, or components are missing
- The product is returned in a condition different from how it was received
ORDER CANCELLATIONS
Orders may only be canceled before they enter processing or shipment.
To request a cancellation, contact us as soon as possible at:
support@cozyora.com
We cannot guarantee cancellation once an order has been processed, fulfilled, or shipped.
If the order has already shipped, you may request a return after receiving it, subject to this policy.
EXCHANGES
We do not offer automatic direct exchanges.
If you would like a different product, please contact us. Depending on the situation, you may need to return the original product and place a new order.
WARRANTY
The Cozyora® Thera Pillow includes a 90-day limited warranty against manufacturing defects, beginning on the date of delivery.
The warranty does not cover:
- Normal wear and tear
- Accidental damage
- Water damage
- Damage caused by misuse or improper storage
- Unauthorized repairs or modifications
- Cosmetic damage that does not affect normal operation
To submit a warranty request, email support@cozyora.com with your order number and clear photos or videos showing the issue.
LOST RETURN PACKAGES
We strongly recommend using a trackable shipping service when returning a product.
Cozyora® is not responsible for return packages that are lost, delayed, or delivered to an incorrect address by the customer or shipping carrier.
CHARGEBACKS AND PAYMENT DISPUTES
If you experience an issue with your order, please contact us first so our support team can review and resolve the matter.
Submitting a chargeback does not automatically qualify an order for a refund and may delay the resolution process.
CONTACT US
For questions regarding returns, refunds, damaged products, or warranty requests, contact:
support@cozyora.com
Cozyora®